Effective July 2026. The version in effect on your purchase date governs your order.

Shipping

Every order ships from Los Angeles.

U.S. shipping is $5.95. Orders over $70 ship free.

Orders ship within 5–7 business days, Monday–Friday. Tracking arrives by email the moment your order ships. If we ever cannot ship within 30 days, we will tell you and offer a full refund.

Rates for any destination outside the United States are calculated at checkout. Customers outside the U.S. cover any duties and taxes. For a destination we do not yet reach, write to customer@genic.film — case by case.

Returns

You have 7 days from delivery to request a return or exchange, and 7 days from approval to ship it back.

A standard return comes back sealed: factory seal and packaging intact, unworn, unused, with everything in the box. Once the seal is broken, the piece is yours — unless it is defective (below).

MicroSD cards are final sale once opened. Pre-order purchases return for store credit.

Refunds go to your original payment method for full-price purchases, including first-order welcome-code purchases. Purchases made with any other discount return for store credit. Original shipping is not refunded; return shipping is yours unless the piece is defective.

Once a return arrives, allow 5–7 business days for inspection, then 5–10 business days for your bank to post the refund. If a return does not pass inspection, we will contact you — you may have the piece shipped back at your cost within 30 days; after that, unclaimed pieces are responsibly recycled.

Defects

Every unit is inspected before it ships. If yours arrives broken, defective, or will not power on — opened or not — write to customer@genic.film within 14 days of delivery with your order number, photos or a short video, and a line on what is wrong. If the defect is confirmed, return shipping is on us, and you choose: replacement or refund.

Defect coverage is for manufacturing faults. It does not cover damage from drops, impacts, or water, cosmetic wear from normal use, loss or theft, or damage from modification, repair, or disassembly. Nothing in this policy limits rights that cannot be waived under applicable law, including California's Song-Beverly Consumer Warranty Act.

Delivery

Once the carrier scans your package, delivery is in the carrier's hands. If tracking says delivered and the package is not there: check with neighbors or your mailroom, then file a claim with the carrier — we will provide every document they ask for. If tracking stalls with no delivery scan, we will help you open a lost-package investigation. We cannot refund or reship packages the carrier has marked delivered.

Packages returned to us for an incorrect address, refusal, or non-collection re-ship at your cost; original shipping is not refunded.

Contact

customer@genic.film · Monday–Friday, 10 AM–5 PM PT